Privacy Policy

1. Who we are

Home Tech Solutions & Services provides handyman, home improvement and home technology services across County Mayo, Ireland. For privacy questions, contact us using the details below.

2. Information we may receive

Depending on how you contact us, this may include:

• Your name and contact details, such as phone number or email address.
• Your address or the location where work is required.
• Details of the work you would like help with.
• Photos, videos or other information you choose to send about a job.
• Messages and correspondence relating to an enquiry or completed work.

3. Why we use this information

We may use this information to:

• Respond to your enquiry and discuss your requirements.
• Prepare an estimate, arrange a visit or carry out requested work.
• Communicate about a booking, payment, follow-up or customer service.
• Keep reasonable business records and meet legal obligations.

4. Legal basis for processing

We process personal information only where there is an appropriate reason to do so. This will normally be to take steps you ask us to take before entering into a service arrangement, to perform an agreed service, to meet a legal obligation, or for our legitimate interests in running and protecting our business. Where consent is needed, we will ask for it.

5. Photos and project information

Photos or other job information you send may be used to understand the requested work, prepare an estimate, plan a visit and, where appropriate, document completed work.

We will not intentionally publish photos containing identifiable customers, personal information or private details for marketing without an appropriate basis or permission.

6. WhatsApp

This website includes links that let you contact us through WhatsApp. If you choose to use one, you will be taken to WhatsApp and your use of that service is subject to WhatsApp and Meta's own privacy practices. We do not control how WhatsApp processes information within its service.

7. Quote form, email and phone enquiries

You can contact us by email or phone. We use the information you provide through those channels to reply to you and manage the service you request. The pricing calculator lets you submit a quote request with your name, phone number, optional email and Eircode, service area, selected work, quantities, options, materials choices, estimate and any job description or availability you provide. We record your agreement to processing this enquiry. We use these details to respond and prepare a quotation, not to subscribe you to marketing. Calculator selections remain in page memory until submission; reloading the page clears them.

8. Website technical data

When you visit this website, the hosting platform and normal web infrastructure may process limited technical information, such as an IP address, browser or device information, request logs and security information. This is used to deliver and help protect the website.

Google Analytics 4 is enabled only after you explicitly allow analytics. It is used with your permission to understand visits and improve the website. The Google tag is not loaded and no analytics events or analytics cookies are sent or created before you accept analytics. Rejecting analytics does not affect the calculator, quote form, telephone or WhatsApp links. We do not use advertising tracking, Google Signals or advertising personalisation in this integration.

9. Cookies and local storage

We store your analytics choice, its version and the time you made it in first-party local storage under htss_cookie_consent for up to 180 days. This preference record is used to respect your decision; it contains no advertising identifier. The whatsappClosed key remembers when you dismiss the WhatsApp welcome widget.

Requests to third-party resources, such as Google Fonts and Cloudflare Turnstile, may involve technical data being processed by those providers independently of optional analytics. Accepting analytics is separate from agreeing to the processing of a quote request.

Optional Google Analytics

Analytics is optional and requires your consent. The Google tag is not loaded before acceptance. You can change or withdraw your choice using Cookie settings; rejecting analytics does not prevent use of our services.

After you accept analytics, Google Analytics 4 (measurement ID G-7H312MNH9B) receives page views, general traffic sources, WhatsApp and telephone click events, quote interactions and a lead event only after the quote server confirms success. A contact click is not counted as a successful quote request.

We do not send your name, email, phone number, Eircode, job description, form contents, request reference or quote details to Google Analytics. Page URLs use fixed page paths without query strings or fragments. Only a limited set of non-personal UTM labels and recognised referral origins are used; other referral domains are grouped as external referrals. Before consent these permitted landing details are held only in page memory, not cookies or browser storage. Leaving that page before accepting can therefore lose the original campaign attribution.

Google processes technical data, including device/browser information and cookie identifiers, and receives the network IP address needed for the connection. Analytics is not represented as completely anonymous. Google's processing may involve international transfers, including processing outside the EEA, under its applicable terms and safeguards. See Google's Privacy Policy and how Google uses information from partner sites.

After consent, first-party cookies named htss_ga and htss_ga_7H312MNH9B may be used for up to 180 days. You can reject analytics or withdraw permission through Cookie settings in any footer. Withdrawal stops further analytics and deletes this integration's analytics cookies in your browser; it does not undo information already sent while consent was active. Previously collected data remains subject to the configured Google Analytics retention settings.

10. Third-party services

The website uses Cloudflare Pages for hosting, Google Fonts for website fonts, and Google Analytics only with your analytics permission. The quote form uses Cloudflare Turnstile for spam protection and Brevo for transactional email delivery. Incoming business email is forwarded by Cloudflare Email Routing to Gmail. Acknowledgements are sent only when you provide an email address. WhatsApp is only opened if you choose to use a WhatsApp link. These third parties process information under their own privacy policies.

Quote request security and storage

Cloudflare processes security information for Turnstile and request protection. A separate Cloudflare D1 store holds keyed hashes of request identifiers, request fingerprints and IP addresses, a request reference, timestamps and delivery status. It does not store the enquiry text or contact fields. These protection records are used for a 24-hour protection window and removed on subsequent submissions; during inactivity expired records remain until the next submission or administrative cleanup. Quote details are delivered by email and retained as business correspondence under this policy. The form does not connect to HBM or Supabase customer databases.

11. Data sharing

We do not sell personal information. We may share information only where necessary to provide a requested service, comply with law, protect our rights or safety, or with service providers that help us operate the website or business.

12. How long we keep information

We keep personal information only for as long as reasonably needed for the purpose it was collected, including handling an enquiry, providing a service, keeping business records and meeting legal obligations. We may keep it longer where a legal claim or dispute requires this.

13. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No method of transmission or storage can be guaranteed completely secure, but we limit access to information to what is reasonably necessary.

14. Your data protection rights

Subject to applicable law, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request erasure or restriction of processing, object to certain processing, or ask for a copy of information you provided in a portable format. You may also withdraw consent where processing is based on consent.

15. Irish Data Protection Commission

If you have a concern, please contact us first so that we can try to resolve it. You may also raise a concern with the Irish Data Protection Commission.

16. Children

This website and our services are not directed at children. We do not knowingly collect personal information from children.

17. External links

The website may link to external websites or services. We are not responsible for the privacy practices or content of those third-party sites, so please review their policies before providing information to them.

18. Changes to this policy

We may update this policy from time to time to reflect changes to the website, our services or legal requirements. The latest version will always be available on this page with its updated date.

Website customer reviews and photographs

When you choose to submit a website review, we collect your display name, rating, review text, optional service category and any photographs you provide. An optional email address is used privately for follow-up, never displayed publicly. Reviews are moderated before publication and are not independently verified.

Public display requires your explicit consent. Photograph publication requires an additional confirmation that you own the photographs or have permission to share them. We record the notice version and time of each consent. Please do not include other people’s personal details, addresses, faces or private documents without permission.

Only approved reviews and individually approved photographs are displayed. Business-added photographs require publication permission and are identified separately in our internal records. Moderation addresses authenticity, relevance, spam, privacy and abusive content; a low rating or criticism is not by itself a reason to reject a review. We retain original review text privately; any public privacy or safety edit is identified.

Cloudflare provides hosting, private database and image storage, access protection and Turnstile spam protection. Approved image versions are resized and stripped of EXIF and location metadata. Unapproved photographs are not publicly accessible. Brevo sends a private submission notification to the business; this does not subscribe you to marketing.

Approved retention defaults: incomplete uploads become eligible for deletion 24 hours after creation. Rejected reviews are retained for 90 days after rejection unless an active dispute justifies a documented retention hold. Private photo originals are retained for 30 days after approved image versions are successfully published, unless needed for an investigation. Moderation audit records are retained for 12 calendar months, including when the associated review has already been removed. Deletion runs through scheduled cleanup, normally on the next hourly run; failures are retried safely.

Published reviews remain available while publication is justified, subject to withdrawal/removal requests and periodic owner review. A 90-day administrative reminder prompts this review; it does not automatically delete or extend publication consent. Holds require a private reason and must be reassessed when the dispute or investigation ends. The retention period for completed submissions awaiting moderation, hidden reviews and private follow-up email addresses remains a draft decision for owner approval before activation; no automatic deletion deadline is assumed for them.

To request correction, withdraw publication consent or request removal, contact info@hometechmayo.ie. We may ask for proportionate information to identify your submission. Hiding a review stops our site serving it and its photographs; copies previously downloaded by other people cannot be recalled.

We do not send review text, names, email addresses, photographs or review identifiers to Google Analytics. Review publication consent is separate from optional analytics consent.